Our Product Categories

Fresh Products
Frozen Products
Processed Products
Fresh Fruits & Vegetables
  • Citrus (oranges, mandarins, lemons, grapefruit)
  • Grapes
  • Pomegranates
  • Mangoes
  • Bananas
  • Apples
  • Berries
  • Tomatoes
  • Peppers
  • Cucumbers
  • Onions
  • Potatoes
  • Lettuce
  • Herbs (mint, parsley, dill, basil)
  • Leafy Greens
  • Fresh Cut Produce (ready-to-eat packs)
Frozen Fruits & Vegetables
  • Frozen Fruits
  • Strawberries
  • Mango cubes
  • Blueberries
  • Pineapple chunks
  • Frozen Vegetables
  • Mixed vegetables
  • Spinach
  • Broccoli / Cauliflower
  • Okra
  • Peas & Beans
  • Frozen French Fries & Potatoes
  • Frozen Juices & Purees
Processed & Packaged Goods
  • Canned Goods
  • Canned beans
  • Canned tomato paste / puree
  • Canned fruit (peaches, pineapple, apricots)
  • Dried Products
  • Dates
  • Figs
  • Raisins
  • Herbs & Spices (cumin, coriander, hibiscus, chamomile)
  • Juices & Concentrates
  • Oils (olive oil, sunflower oil)
  • Packaged Snacks (sesame bars, roasted nuts)

General Questions

1. What is Tradcod?
Tradcod is a tech-driven B2B platform transforming Africa's agriculture export industry. We connect verified African suppliers with global buyers through a digital marketplace, providing quality assurance, logistics coordination, and transparent trade execution. Our mission is to restore trust, quality, and execution between African food suppliers and global importers.
2. Which countries do you operate in?
We work with suppliers across Africa (Egypt, Morocco, Kenya, South Africa, Ghana, Nigeria) and connect them with buyers in Europe, GCC countries, MENA region, Asia, and North America. Our platform facilitates cross-border trade with proper documentation and compliance for each destination.
3. What types of agricultural products are available?
We specialize in three main categories of agricultural goods:
  • Fresh Products: Fruits, vegetables, herbs, and leafy greens
  • Frozen Products: Frozen fruits, vegetables, and prepared items
  • Processed Products: Canned goods, dried products, oils, and packaged snacks
Each category has various subcategories with specific products tailored to market demand.
4. How do you ensure product quality?
Our quality assurance process includes:
  • Pre-shipment inspection by certified quality controllers
  • Laboratory testing for compliance with international standards
  • Verification of all certifications (Organic, GlobalG.A.P., ISO, Halal)
  • Proper packaging and labeling verification
  • Loading supervision to ensure proper handling
  • Temperature control monitoring for perishables
5. What is your minimum order quantity?
Minimum order quantities vary by product and supplier. Generally:
  • Fresh produce: 500kg - 1000kg
  • Frozen products: 1-5 metric tons
  • Processed goods: 200kg - 500kg
  • Container loads: 20-40ft containers
Specific MOQs are listed with each product on our marketplace.

For Buyers & Importers

6. How do I verify supplier reliability?
All suppliers on Tradcod undergo rigorous verification:
  • Business registration and export license validation
  • Production capacity and facility assessment
  • Quality certification verification
  • Previous export history and customer references
  • Financial stability check
  • On-site inspections for premium suppliers
Each supplier has a trust score and customer reviews.
7. What payment methods do you accept?
We offer multiple secure payment options:
  • Letter of Credit (LC) - Most secure for large orders
  • Telegraphic Transfer (TT) - For established relationships
  • Document against Payment (DP)
  • Escrow services for added security
  • Payment plans for large orders
All payments are processed through secure banking channels with proper documentation.
8. How long does shipping take?
Shipping times depend on destination and product type:
  • Europe: 10-20 days by sea, 3-5 days by air
  • Middle East: 5-15 days by sea, 2-4 days by air
  • Asia: 15-30 days by sea, 4-7 days by air
  • North America: 20-35 days by sea, 5-8 days by air
We provide real-time tracking for all shipments.
9. What about customs and documentation?
We handle all export documentation including:
  • Commercial invoice and packing list
  • Certificate of origin
  • Phytosanitary certificate
  • Health certificates
  • Bill of lading/Air waybill
  • Insurance certificates
Our team ensures compliance with import regulations of destination countries.
10. Can I request samples before ordering?
Yes, sample requests are encouraged. You can:
  • Request samples directly from suppliers
  • Pay for samples and shipping
  • Receive samples within 5-10 business days
  • Sample cost is often deducted from first bulk order
This helps ensure product quality meets your specifications.

For Suppliers & Farmers

11. How do I become a verified supplier?
The supplier verification process includes:
  1. Complete online registration with business details
  2. Submit required documents (business license, tax registration)
  3. Provide quality certifications and production capacity
  4. On-site inspection by our quality team
  5. Product sampling and testing
  6. Final approval and onboarding to the platform
The process typically takes 2-3 weeks.
12. What are the fees for suppliers?
Our fee structure is transparent:
  • Platform Subscription: Monthly access fee based on features (Basic: $99, Premium: $299)
  • Success Commission: 3-7% of completed order value
  • Premium Services: Optional quality assurance and marketing packages
  • No hidden charges: All fees are disclosed upfront
Commission rates decrease with higher order volumes.
13. How do I handle logistics and shipping?
We offer comprehensive logistics support:
  • Coordination with certified freight forwarders
  • Customs clearance assistance
  • Documentation preparation
  • Real-time shipment tracking
  • Insurance coordination
  • Port handling arrangements
Suppliers can choose to handle their own logistics or use our managed services.
14. How are payments processed for suppliers?
Payment processing for suppliers:
  • Payments released upon successful delivery and acceptance
  • Funds transferred within 7-14 days after delivery confirmation
  • Multiple currency support (USD, EUR, GBP)
  • Secure bank transfers to your account
  • Transparent fee breakdown with each payment
We ensure timely payments to maintain strong supplier relationships.
15. Can I list multiple products?
Yes, verified suppliers can list multiple products:
  • Basic plan: Up to 10 product listings
  • Premium plan: Unlimited product listings
  • Each product requires complete specifications and certifications
  • High-quality images and documentation required
  • Regular updates on availability and pricing
Our team helps optimize your product listings for better visibility.

Quality & Compliance

16. What quality certifications do you recognize?
We recognize and verify major international certifications:
  • Organic certifications (EU, USDA, JAS)
  • GlobalG.A.P. certification
  • ISO 22000 (Food Safety Management)
  • HACCP certification
  • Halal certification
  • Kosher certification
  • BRC Global Standard
  • IFS Food Standard
17. What happens if quality standards aren't met?
Our quality guarantee ensures:
  • Pre-shipment inspection catches issues early
  • Right to reject non-compliant shipments
  • Supplier performance tracking and ratings
  • Financial protection for quality issues
  • Continuous improvement programs for suppliers
We maintain a less than 1% quality rejection rate.
18. How do you handle product recalls?
Our recall management process:
  • Immediate notification to all affected buyers
  • Full traceability from farm to destination
  • Coordination with relevant health authorities
  • Financial compensation according to terms
  • Root cause analysis and preventive measures
We maintain comprehensive records for quick response.
19. Are there insurance options available?
Yes, we offer comprehensive insurance options:
  • Marine cargo insurance
  • Product liability insurance
  • Transit insurance
  • Temperature control insurance for perishables
  • Customized insurance packages
Insurance costs are typically 1-2% of shipment value.
20. How do I contact customer support?
Our support team is available through multiple channels:
  • Email: support@tradcod.com (response within 24 hours)
  • Phone: +20 123 456 789 (Business hours: 8 AM - 6 PM GMT+2)
  • Live Chat: Available on our website during business hours
  • Emergency: +20 987 654 321 (For shipment emergencies)
  • Dedicated Account Managers: For premium clients
We provide support in English, Arabic, and French.

Still Have Questions?

Our dedicated support team is here to help you succeed in international agricultural trade.

Contact Support Call Us Now